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PERSONAL TRAINING
POLICIES & PROCEDURES 

 

Last updated November 3, 2021

 

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  1. CANCELLATIONS must be made no later than 24 hours in advance of scheduled training session(s) to prevent forfeiting session(s).  

  2. NO SHOWS:  clients that fail to show for their scheduled appointment(s) will forfeit that session(s).  

  3. LATE SHOWS - PRIVATE:  a 15-minute rule will apply for scheduled private personal training appointment(s). If you don’t show within 15 minutes past your scheduled appointment(s), the personal trainer will not be obligated to train you on that particular day. If the trainer decides to leave, you will forfeit a paid training session(s). If the trainer stays and you show up, they will only train you for the remainder of the scheduled training hour.

  4. LATE SHOWS - CLASSES:  a 5-minute rule will apply for scheduled small group personal training class(es). If you don’t show within 5 minutes past your scheduled class(es), the personal trainer will not be obligated to allow you to join that particular class(es). Tardiness is interruptive to all other class members, and after 5 minutes warm-ups are complete or nearly complete. If you are denied entry, you will forfeit a paid class(es). Please plan to arrive 5-10 minutes prior to your class(es) start time.

  5. Private Personal Training Drop-In Session(s) will EXPIRE 30 days from the date of purchase/ original booking date.

  6. Small Group Personal Training Drop-In Session(s) will EXPIRE 30 days from purchase/original booking date.

  7. NO REFUNDS will be issued for any reason.                                                     

  8. Your personal training session(s) are to be used by you, (person signing/fulfilling this agreement), and are NOT TRANSFERABLE to any other person.

  9. We RESERVE THE RIGHT to offer virtual and/or online training services supplementary to and/or instead of in-person services, as necessary, due to Covid-19, but not limited to.

  10. We RESERVE THE RIGHT to postpone, cancel, or reassign any and all small group personal training sessions or group fitness classes.

  11. Any and all terms are SUBJECT TO CHANGE without immediate notice.

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QUESTIONS

 

If you have any questions concerning our personal training policies & procedures, please contact us at:

 

Alisa Jade Health Wellness & Fitness LLC

208 White Plains Ct.

Newark DE, 19702

302-983-9191

info@bodybylisj.com

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